Privacy Policy

Effective Date: 14th June 2025

At Design Detail (designdetail.com.au), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or make a purchase from us.

By using our website, you consent to the practices described in this Privacy Policy.

1. What Information We Collect

We may collect personal information from you when you:

Visit our website
Register for an account or subscribe to our newsletter
Make a purchase
Contact our customer service team
Enter a promotion or giveaway

Types of information we may collect include:

Full name
Email address
Phone number
Billing and shipping addresses
Payment details (processed securely via third-party payment gateways)
Purchase history
IP address, browser type, and browsing behaviour on our site

2. How We Use Your Information

We collect and use your information to:

Process and fulfill your orders
Send order updates and confirmations
Provide customer support
Improve our website and services
Send you marketing communications (if you have opted in)
Conduct analytics and performance tracking
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with trusted third parties when necessary to operate our business, such as:

Payment processors (e.g., Stripe, PayPal)
Shipping and logistics partners
Email marketing services
Website hosting and IT support providers
Legal or regulatory authorities when required by law

All third-party service providers are required to comply with Australian privacy laws and only use your information for the purpose for which it was shared.

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

All payment information is securely processed using industry-standard encryption and is not stored on our servers.

5. Marketing and Communications

You may opt-in to receive marketing emails from us. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device.

You can choose to disable cookies through your browser settings, though this may affect website functionality.

7. Accessing and Updating Your Information

You have the right to access the personal information we hold about you and to request corrections if necessary. To do so, please contact us at the details below.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the site constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests about your personal information or this Privacy Policy, please contact us:

Design Detail
Email: hello@designdetail.com.au
Phone: 0418499704
Website: https://designdetail.com.au
Location: Shop 6 Snowy Mountains Plaza, Town Centre Jindabyne NSW 2627