Returns

Returns

We understand you may want to change your mind and thats ok, DESIGN & DETAIL will accept returned goods subject to the following conditions:

Exchange or credit note is offered for change of mind, we do not offer a refund for change of mind. Unfortunately due to health regulations hats and personal items can not be returned.

For in store purchases, you have 14 days to return your purchase, this must be accompanied by a receipt or bank statement.

For online purchases, you have 7 days to make contact with us via email hello@designdetail.com.au this must be accompanied by a receipt or bank statement.

Online purchases can be returned to DESIGN & DETAIL at your cost before an exchange is offered or credit note is issued.

Returned goods must be in their original packaging, with all parts and accessories.

Refunds

In the case of faulty products you are entitled to a replacement or refund.  

For faulty products purchased in store you have 14 days to return, faulty products outside of the initial 14 day period with be assessed on an individual basis.

For damaged/faulty products purchased online, please advise us within 2 working days of receiving your delivery via email hello@designdetail.com.au accompanied with a photo of the damaged/faulty item, claims outside of this initial 2 day period will be assessed on an individual basis.

We recommend that you use registered post or a trackable courier when returning the item as we cannot accept responsibility for items lost in transit.  Return shipping charges will be waived only if the returned item is faulty.

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